Support

A question about Zawapay App? We’re here to help.

• E-mail : support@qahala.com
• In the app: Settings → Contact support

My transfer is “pending”

Confirm the payment on your phone (message from your Mobile Money operator). The status updates by itself in your history.

My transfer failed

If the payment was declined or expired, you were not charged. If you paid but the recipient received nothing, contact us with the transfer reference (ZP-…).

Change my number

Settings → Phone numbers. You need your PIN code and the code sent by WhatsApp or SMS to the new number. For security, withdrawals are on hold for 24 hours after a change.

Forgot my PIN

On the PIN screen, tap “Forgot your PIN?”: a code is sent to you by e-mail.

Delete my account

Settings → About Zawapay App → Delete account, or write to us. We handle the request within 30 days. See the privacy policy.